Soteria Eye Clinic Recruitment for Customer Service Representative June, 2022

 Soteria Eye Clinic  is an Optometry Clinic headquartered in Lagos, with branches in Delta and Akwa Ibom. They have one the best equipment for eye care services.

Soteria Eye Clinic  is recruiting to fill the following vacancy: 

Job Title: Customer Service Representative
Location: Chevron, Lagos
Employment Type: Full-time

Essential Duties and Responsibilities

• Responsible for revenue growth by selling frames, lenses and accessories at the gallery in line with SEC pricing policy.
• Providing product information to customers and assisting customers to make a choice on frames and lenses in line with the Doctor’s prescription.

Duties

• Sales of frames, lenses and accessories to customers.
• Deep product knowledge of frames, lenses and accessories.
• Assist patients in the selection of eyewear appropriate to their ability to pay.
• Provide information on the choice of frames and accessories selected by the patient to the Cash Department.
• Contact patients regarding their materials (i.e., frames, contact lenses) which are ready for pick-up.
• Work with patients to provide patient education and how to use their new eyewear.
• Provide daily/ weekly & monthly reports.
• Work with Optometrist to ensure customer prescriptions are fulfilled in the event that prescription is not available.
• Maintain a record of debtors and make phone calls to ensure payments.
• Assist in the establishment and/or revision of guidelines, policies and warranties regarding the frames/ lens dispensary.
• Discuss customers’ needs, occupations and hobbies to determine the best frames to suit their lifestyle.
• Verify prescription glasses and notify patients when eyewear is ready for pick up.
• Inventory frames and accessories weekly and update bin cards.
• Maintain inventory of eyewear, accessories and supplies, along with the rationale for the ordering and selling of selected eyewear products
• Enter eyeglass, lens, contact lens and accessories orders in the sales book.
• May be required to perform other duties as assigned.

Qualifications & Experience

• B.Sc Degree with 2-3 years of sales experience.
• Experience with Microsoft Office applications such as Word and Excel is highly desired.
• Experience in a health /patient care environment or retail environment/ Customer Service is highly desired.

Skills Required:

• Welcoming, friendly and helpful.
• Good with figures.
• Selling Skills
• Proficient with MS Office
• Deep knowledge of all SEC products and services
• Strong verbal and written communication skills.
• Strong interpersonal, supervisory and customer service skills are required.
• Ability to work well with others under deadline situations and respond to changes in priorities.
• Ability to work independently, take initiative, set priorities and see projects through to completion.
• Attention and eye for details.
• Ability to multi-task, work under pressure and meet deadlines required.
• Efficient and professional
• Excellent communication skills (written and verbal).
• Good at administrative tasks.
• Well organized, with the ability to multi-task.
• A people person, with tact and sensitivity.
• Ability to think quickly and come up with solutions to on the spot problems.
• Smart in appearance.

 How to Apply

Qualified candidates should send their CV and Cover Letter to: hrmadmin@soteriaeyeclinic.com using the Job Title as the subject of the mail

 

Application Deadline  30th June, 2022.