Latest Jobs in Nigeria

Green Africa Airways Limited Recruitment for Duty Officer June, 2022

 Green Africa is an Airline based in Nigeria. They are new carriers that offers safe and reliable flight services to her customers.

Green Africa is recruiting for qualified individuals to fill the following position:


Job Title: Duty Officer

Location: Lagos
Experience Level: Professional

Job Role

  • Resolution of Customer problems and ensuring that passengers’ needs are met adequately.
  • Provide Duty manager with daily, weekly, and monthly reports by required timeframes.
  • Ensure all passengers are handled in a professional manner.
  • Always seek to secure Customer Loyalty by providing exceptional service.
  • Supervising flight arrivals and departures and all the activities of customer service agents/leads and ensuring decisions are made Authorising excess luggage charges, ticket change fees etc.
  • Responding to communication and requests and following up on lost and found and service recovery issues.
  • Makes timely decisions on ticketing/check-in issues that may impinge on OTP of all flights.
  • Ensure check-in agents are adequately briefed on new changes in ticketing.
  • Assisting Customer Service Agents/Leads in their interactions with passengers and intervening to provide support where necessary.

Qualifications

  • A good University / Polytechnic qualification or relevant certification would be an added advantage.  
  • Minimum of 3 years of relevant experience including at least 2 years airport experience. 
  • Knowledge of Passenger Handling and gate processes
  • Understanding of Baggage Handling and Dangerous goods
  • Good knowledge of Passenger Services gate procedures and relevant Airport Alerts, updates and company procedures.
  • Good spoken and written English (Report writing skill).  
  • Proficient in the use of GoNow and Sky Speed software

Skills:

  • Good Reporting Skills.
  • Baggage Handling.
  • Departure control system.
  • Duty Rostering.
  • Excellent Communication skills.

 How to Apply

Click here to apply

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