Gate & Carter is trusted and a big firm in the Real Estate investment and property development in Nigeria. They help you procure, sale, build and manage your property.
Gate & Carter is currently recruiting to fill the following vacant position:
Job Title: Customer Experience Officer
Job Code: 6110
Location: Lekki, Lagos
Employment Type: Full-time
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities.
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
Requirements and Skills
- B.Sc Degree in Business Administration or related field
- Proven working experience as a Customer Service Manager or Retail Manager
- Experience in providing customer service support
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation.
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
Benefits
HMO, Pension, Paid Annual Leave, Vacation, Trainings etc.
How to Apply
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