Bridgeway Microfinance Bank is standard and a duly registered microfinance by the central bank of Nigeria. The Microfinance bank was established September 1st, 2016.
Bridgeway Microfinance Bank is recruiting to fill the following job vacancy:
Job Title: Customer Service Officer
Location: Lagos
Employment Type: Full-time
Job Description
- Give customers information about products and services,
- Take orders, and process returns. Manage large amounts of incoming phone calls
- Generate sales leads
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
Job Requirements / Qualifications
- Bachelor’s Degree in Social Sciences or a related field of study
- 3 years work experience in a similar field of work.
- Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
Salary
N70,000 monthly.
How to Apply
Note
- On the application page, fill out the form at the bottom of the page (which includes uploading their CV)
- Only shortlisted candidates will be contacted
Application Deadline 7th June, 2022.
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