Job Description
To provide effective and efficient banking support services to customers before, during and after patronage.
Duties And Responsibilities:
Build and consolidate pleasant relationship with the Bank’s Corporate customers and maintain good disposition towards all customers.
Ensure accurate processing of all transactions and maintain an accurate record of all activities and transactions
Identify service improvement opportunities through interaction with customers and communicate improvement recommendations to the relevant functions
Perform other duties as assigned by the Supervisor/Unit Head
Key Performance Indicators:
Arithmetical Accuracy and efficiency
Customer satisfaction levels
Error free posting/processing
Internal Control exceptions and Corporate Audit Reports
Timeliness of service delivery to customer requests
Timely and accurate transaction processing
Timely generation of reports and updates
Timely generation/remittance of regulatory returns
Minimum Education Qualifications:
A good first degree from a reputable university (Prefarably in Banking and Finance, Accounting, Economics or in other Social Science disciplines).
Post Graduate Qualifications:
Not Required.
Professional Qualifications:
Professional qualifications such as ACA, ACCA, ACIB, CFA, CISA is compulsory
Skills And Competencies:
Attention to Details.
Performance Under Pressure
Problem Solving
Independent Minded.
Interpersonal relationship
Multi Disciplinary disposition
Multi tasking disposition
Satisfactory Customer Service Disposition
Analytical and Investigation Skills
Auditing Skills
Accounting Skills
Banking Operations Skills
Fraud and Operational risk knowledge
Policy and Regulation interpretation and implementation.
Oral and written Communication Skills
Banking, Insurance, and financial services knowledge.
Extensive Working Knowledge of Microsoft word, Excel and power point, Intranet Mailing facility of the bank
