Equinox Integrated Logistics Limited Job for a Customer Service Executive February, 2014

Equinox Integrated Logistics Limited Nigeria is recruiting to fill the vacant position of:


Job Title: Customer Service Executive
Location: Lagos
Requirements

• Graduate qualification required
• Customer service experience is an added advantage.

Job Description:

• Answer inbound and outbound customer phone calls, schedule appointments, provide highly detailed information on company’s various programs and services, get back to customers in a timely manner.
• Speak to different clients to help with any basic questions pertaining to assigned and scheduled shipment update
• Be responsive and timely with correspondence and problem resolution, and display a caring attitude.
• Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Answer to the queries of the customers in an ethical and informative way.
• Give appropriate and relevant information to the customers.
• Problem resolution with customers in regard to any issues that arise in regard to future or previous shipment
• Take incoming customer satisfaction follow-up survey calls, as well as daily customer confirmation calls.
• Other duties related to the daily operations, as assigned.
• Liaising with the warehouse manager for inbound goods and release to clients.
• Develop rapport with the customer base, greet by name, have knowledge of account

Method of Application
Interested candidate should send CV to: equinoxlogistics@ymail.com

Application Deadline February 25, 2014