Airtel is recruiting to fill the following vacant position:
Job Title: Settlement and Reconciliation Specialist – SmartCash PSB
Location: Lagos, Nigeria
Job type: Full-time
Purpose of the Job (Brief)
- To maintain daily, smooth running of the settlement, dispute and reconciliation of all electronic payment transactions carried by customers, clients and partner organizations across multiple channels.
- To ensure accuracy of settlement from/to third party switches or processors across all channels (card, EFT, mobile money) and ensure daily posting
- To serve as the GL custodian for all electronic transactions
- To ensure accuracy of settlement and prevent exposures that may arise from electronic transactions
- Ensure timely settlement of all transactions in line with deadlines agreed with clients and partners or regulatory-defined timelines
- Ensure daily settlement and reconciliation of all transactions for all products carried across all channels offered by PSB in line with agreed commercials and SLAs
- Ensure settlements are done in strict adherence to regulatory defined timelines or as may be agreed with each client or partner.
- Ensure regular (up-to-speed) understanding of regulatory policies as it applies to Settlement operations and ensure compliance.
- Monitor balance on the settlement banks’ accounts
- Ensure daily reconciliation and balancing of all accounts in use for smooth running of the settlement operations. Ensure effective participation in all industry-related settlement activities.
- Oversee and monitor daily reconciliation requests to banks and clients
- Liaise with banks’ settlement & reconciliation teams to ensure reconciled funds/incomes/fees are transferred to relevant accounts promptly.
- Development of internal frameworks that will ensure operational efficiency for PSB at all times
- Ensure the development of SLA or insertion of SLA clauses in business agreements with 3rd party service providers that will protect the interest of PSB at all times
- Ensure the development of Standard Operating Procedures (SOP) for all critical areas of settlement, reconciliation and dispute management
- Continuously updating the SOPs to ensure they are in line with PSB corporate goals and regulatory-defined policies.
- Ensure zero losses that may be due to penalties or wrong settlement.
- Ensure all internal systems and work processes operate efficiently.
- Prevent workload backlogs ensure and maximum permitted transaction processing timelines are not breached.
- Ensure submission of quarterly reports to the various card schemes before the due date.
- Continually evaluate and recommend best practice business process throughout payment value chain.
- Oversee the resolution of disputed transactions and ensure they are carried out in line with SLA with client/industry standards and regulations
- Ensure the adequate provision of systems, applications and tools that will aid efficient dispute management service
- Ensure the team acts as second level support on queries from clients on payments and ensure they are resolved promptly.
- Ensure the team acts as second level support on queries from clients on payments and ensure they are resolved promptly.
- Ensure the provision of necessary tools to enable and enhance ability to provide second-level support
- Provide revenue position to management.
- Preparation or contribution to the preparation of User Requirement for the development of all Applications, tools etc.
- Perform other ad-hoc functions as assigned by the CFO (month end closure, business requirement documentations, business planning and analysis, audit etc).
- Bachelor’s Degree or HND in a numerical discipline
- Advance skills and working knowledge of MS Office suite including Word, Excel, and PowerPoint. Knowledge of Excel VBA will be an added advantage
- Excellent logical and analytical skills
- Knowledge of dispute resolution and chargeback processes
- Evidence of practical application of banking regulations
- Experience working with core banking and ERP solutions
- Project management skills will be an added advantage
- A general knowledge of accounting & financial reporting principles.
- Over 4 years working experience in the Fintech or banking industry, fully integrated in all aspects of settlement and daily reconciliation process.
- A minimum of 2-years supervisory level in settlement and reconciliation.
- Banking/fintech industry knowledge and experience.
- Relevant experience in Mobile Financial Services is desirable.
- Relationship with key and critical stakeholders (Regulators, Banks, NIBSS, MMOs etc.) in the industry.
- Goals getting and results orientated personality.
- Basic / introductory data analytics skills.
- Doggedness and reliability.
Establish and Achieve Operational Excellence within the Team:
Provide an efficient Management service Dispute:
Educational Qualification & Functional Skills
Required Experience:
Other Requirements:
Closing Date of Applications
Not Specified.
How to Apply
Interested and qualified candidates should:
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