Opay is a Central Bank of Nigeria (CBN) licensed digital finacial institution in Nigeria launched 2018. They are currently in the 36 states of the country with over 300,000 mobile money marchants. These figures are increasing geometrically as they deliver excellent financial service. Opay company is also involved Logistics services - Transportations, home delivery of food and groceries.
Opay is currently recruiting to fill the following Job vacancy:
Job Title: Customer Support Agent
Location: Ikeja, Lagos
Employment Type: Contract
- The Customer Support Agent is responsible for resolution of all enquiries, complaints and requests received via OPay customer support telephone lines, establishing and management of customer relationships.
Key Duties
- Answer all incoming calls from customers and provide resolution to complaints, enquiries and requests.
- Document and report all call information according to standard operating procedure.
- Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
- Follow up with customer calls where necessary.
- Report service failures and other product related issues observed while taking calls from customers to the call center management for further actions.
Requirements
- Minimum of ND in Mass Communication or related courses
- 1 – 2 years of experience as a call center or customer service agent.
- Strong written and verbal communication skills, with attention to detail
- Strong analytical, organizational, and multi-tasking skills.
- Energetic, highly self-motivated and able to work efficiently and productively.
Application Closing Date
30th May, 2022.
How to Apply
Click here to apply online
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