Our client, a leading telecommunication company
seeks to fill the position of an Operations Manager.
Job Title: Operations Manager
The Role: To ensure smooth operation of various processes that contribute to the production of the organisation’s services.· Develop effective operational systems, processes and polices in support of the organization’s vision;
· Develop detailed plans in support of approved strategies, organizing required resources, monitoring and periodically reporting progress of plans;
· Continuously strive to improve processes, procedures to heighten productivity, timeliness and quality;
· Direct and provide a strategic framework for product managers to develop and manage new 3rd party relationships, contracts, data services/features, content and application portals and messaging products;
· Perform market research and analysis, design product, content and channels;
· Develop and sustain parameters for service tracking and communication to clients (e.g. outgoing technical reports, SDD, logs performance analysis)
· Assist in the development of proposals for new services and platforms to clients;
· Propose optimization of existing and new services; · Provide performance data to support management decision-making; · Evaluation and acceptance of new hardware and service deployed on VAS platforms; · Drive product and service delivery across the organisation by agreeing and setting goals;
· Support effective management reporting, information dissemination, business process and organizational planning;
· Ensure full integration of quality management processes and their effective deployment on a day-to-day basis;
· Supervise service and subscriber migrations on VAS platforms; · Organize documentation and handover of any new services to Business Development;
· Act as a liaison between networks and all departments;
· Ensure VAS services are implemented within allocated budgets;
· Keep up to date on VAS services and capabilities across all networks;
· Keep abreast with technological advancement within the VAS industry;
· Identify training and development needs of team members and manage skills enhancement programmes for the team to ensure targets are met; · Manage team boundaries and allocate resources between teams for an effective work load balance;
· Set clear objectives and guide team members to achieve targets and performance standards;
· Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded; · Structure and negotiate supplier partnership agreements; · Manage Vendors, negotiate and monitor SLAs; · Meet with the Business Development and Customer Service teams on a regular basis to identify the list of new client requirements, assess operational performance and review any identified opportunities and challenges; · Carryout Monthly/quarterly reviews with clients; · Perform other assigned duties as delegated from time to time. Experience · Minimum of 5 years’ experience in VAS industry.
Education · Minimum of a Second Class Upper Bachelor’s Degree or its equivalent.
· Experience and certification in Project Management (PMI, Prince2 or APM) would be an advantage
· MBA Preferred
Requirements · Experience in managing crisis
· Strong background and work experience in Telecommunications and Consultancy
· A commitment to high professional ethical standards working in a diverse workplace;
· Excellent communication skills both verbal and written
· Knowledge of business and management principles and practices
· Experience in organizational effectiveness and operations management implementing best practices;
· Knowledge of project management principles and practices
· Good leadership with vision in managing a diverse group of staff and major project initiatives across the organization.
· Experience in deploying and optimizing VAS systems for multiple vendors, and interaction with Marketing, and IT departments
· Experience in Operation and Maintenance of all VAS platforms and charging systems including the deployment of new services;
· Has a passion for efficiency through continuous improvement. Thrives on managing competing priorities
How to Apply
Click Here to Apply
Job Title: Operations Manager
The Role: To ensure smooth operation of various processes that contribute to the production of the organisation’s services.· Develop effective operational systems, processes and polices in support of the organization’s vision;
· Develop detailed plans in support of approved strategies, organizing required resources, monitoring and periodically reporting progress of plans;
· Continuously strive to improve processes, procedures to heighten productivity, timeliness and quality;
· Direct and provide a strategic framework for product managers to develop and manage new 3rd party relationships, contracts, data services/features, content and application portals and messaging products;
· Perform market research and analysis, design product, content and channels;
· Develop and sustain parameters for service tracking and communication to clients (e.g. outgoing technical reports, SDD, logs performance analysis)
· Assist in the development of proposals for new services and platforms to clients;
· Propose optimization of existing and new services; · Provide performance data to support management decision-making; · Evaluation and acceptance of new hardware and service deployed on VAS platforms; · Drive product and service delivery across the organisation by agreeing and setting goals;
· Support effective management reporting, information dissemination, business process and organizational planning;
· Ensure full integration of quality management processes and their effective deployment on a day-to-day basis;
· Supervise service and subscriber migrations on VAS platforms; · Organize documentation and handover of any new services to Business Development;
· Act as a liaison between networks and all departments;
· Ensure VAS services are implemented within allocated budgets;
· Keep up to date on VAS services and capabilities across all networks;
· Keep abreast with technological advancement within the VAS industry;
· Identify training and development needs of team members and manage skills enhancement programmes for the team to ensure targets are met; · Manage team boundaries and allocate resources between teams for an effective work load balance;
· Set clear objectives and guide team members to achieve targets and performance standards;
· Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded; · Structure and negotiate supplier partnership agreements; · Manage Vendors, negotiate and monitor SLAs; · Meet with the Business Development and Customer Service teams on a regular basis to identify the list of new client requirements, assess operational performance and review any identified opportunities and challenges; · Carryout Monthly/quarterly reviews with clients; · Perform other assigned duties as delegated from time to time. Experience · Minimum of 5 years’ experience in VAS industry.
Education · Minimum of a Second Class Upper Bachelor’s Degree or its equivalent.
· Experience and certification in Project Management (PMI, Prince2 or APM) would be an advantage
· MBA Preferred
Requirements · Experience in managing crisis
· Strong background and work experience in Telecommunications and Consultancy
· A commitment to high professional ethical standards working in a diverse workplace;
· Excellent communication skills both verbal and written
· Knowledge of business and management principles and practices
· Experience in organizational effectiveness and operations management implementing best practices;
· Knowledge of project management principles and practices
· Good leadership with vision in managing a diverse group of staff and major project initiatives across the organization.
· Experience in deploying and optimizing VAS systems for multiple vendors, and interaction with Marketing, and IT departments
· Experience in Operation and Maintenance of all VAS platforms and charging systems including the deployment of new services;
· Has a passion for efficiency through continuous improvement. Thrives on managing competing priorities
How to Apply
Click Here to Apply
