Customer Service/Front Desk Officer job at Chips Bits & Bytes Limited April, 2013

Chips Bits & Bytes Limited is a company registered in Nigeria, with the sole aim of providing first class services in the following areas: Systems Integration, Engineering, Power Solution (Inverter), Networking, sales and Software Development.
We are recruiting for the position below


Job Position: Customer Service / Front Desk Officer

Location: Lagos, Nigeria

Responsibilities

• Provide information to callers
• Greet persons entering organization
• Direct persons to correct destination
• Receive and sort mail and deliveries
• Schedule appointments
• Maintain appointment diary either manually or electronically
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer time frames
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Deal with queries from the public and customers
• Ensures knowledge of staff movements in and out of organization
• General administrative and clerical support
• Prepare letters and documents
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process.
• Organize meetings
• Tidy and maintain the reception area
• Should be very much familiar with MS Office and Internet.
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verification

Qualifications and Skills

• B.Sc or HND in relevant discipline
• 3 - 4 years minimum experience in related field is required
• Ability to type.
• Knowledge of administrative and clerical procedures
• Numeric, oral and written language applications
• Product knowledge.
• Must be a FEMALE 
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• knowledge of computers and relevant software applications

Key Competencies

• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Customer service orientation
• Adaptability
• Initiative
• Stress tolerance.
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection and ordering

How to Apply
Interested and qualified candidates should forward their applications and CV's to: hr@cbblimited.com.ng

Application Deadline 22nd April, 2013