Huawei Technologies recruiting Multiple Positions in Nigeria and Ghana

Huawei Technologies
VACANCIES
General Requirements for the position;
• Experience in a Telecom Engineering Company. Telecoms Vendor or ICT is preferred and is of top-priority.
• Bachelor degree in Electrical, Computer Science or telecommunications Engineering or relevant Degree as applicable
• Good Customer service orientation, communication skills, good team spirit and has ability to work independently.

• Should be ready to work under pressure in all kind of working condition.
• Proficient in Microsoft office(word, and PowerPoint)
• Applicants should be open to learning new skills and technology
• Self-motivated, flexible, enthusiastic and fluent in English both oral and written
• Must be ready for international project to the other African countries.
• Successful applicants should be Goal-oriented with good interpersonal and communication skills, and be a very good team player.
• The successful applicant should be good at information gathering and analysis.

1) Director Human Resources, West Africa
Requirements:
• University Degree holder in Human Resources.
• More than 10 years Senior HR management and training experience.
• Proficiency in all employment-related laws and regulations in West Africa Region.
• Self-motivated, decisive and result-oriented.
• Strong analytical ability and good business sense.
• Must demonstrative good knowledge and experience on managing business partners effectively.

Responsibilities:
• Formulate innovative and cost effective recruitment on full-time temporary and part time staff for the company in line with business needs.
• Manage human resource business partner(s) on the supply of qualified resources for contact center operations.
• Ensure HR policies and practices are n compliance with local requirements, corporate governance, rules & regulations.
• Formulate and implement training plans covering induction, customer services, telemarketing, coaching, and management. Etc
• Develop, maintain and manage an effective skill and performance database.
• Develop and manage a performance-linked remuneration and benefit system a line with cost-effective and competitive outsource call center business operations.
• Develop, manage and implement a effective payroll system
Work Location: Nigeria/Ghana
Contact E-mail: Recruitment@huawei.com

2) Site Director, Contact Centre, West Africa
Requirements
• University Degree holder
• More than 5 years Senior Management experience in contact center, CRM or service industries a MUST
• Must demonstrate strong management knowledge and experience on contact center and CRM operations.
• Must demonstrate experience in managing large scale contact center of more than 500 seats. Previous management experience in managing outsource and multi-language contact center operations an advantage
• Must have working knowledge on how to manage at the highest level of productivity. Profitability and customer service.
• Must have good capability in problem-solving, respond quickly and effectively to complex service and business issues
• Excellent written and spoken English French is an advantage

Responsibilities:
• Lead and manage contact center operations to achieve all targets jointly set with the company client e.g. SLA’s Customer Satisfaction Measures, Operating expenses, Cost and Quality.
• Manage day-to-day contact center operations in line with clients’ contracted standards and budget but targeting to exceed clients’ service expectations through excellent performance and regular action based communications whilst seeking operational cost savings.
• Drive cross sale revenue, customer loyalty and retention initiatives.
• Adapt regional & international operating processes, best practices and o\customer requirements to identify, plan and implement improvement plans to achieve long term benefit for the company.
• Measure and monitor closely contact center operations KPIs and seek improvements against world benchmarks.
• Ensure that CSI vision, goals and policies are clearly communicated and embraced by all employees and shared with client leadership teams.
• Ensure high but cost-effective staff morale and team spirit balancing good staff empathy, communications with pay & benefit, chum, recruitment time/costs, skills and training.
• Ensure staff being sufficiently trained and functioning in accordance with assigned responsibilities. Ensure employees are treated with professionalism and given guidance and opportunity to succeed within the company according to their capabilities.

Work Location: Nigeria/Ghana
Contact E-mail: Seniormanager@huawei.com

3) Quality Assurance specialist, Contact Centre
Requirements:
• University Degree holder.
• More than 3 years experience in Contact Center Quality Assurance and Process improvement.
• Must demonstrate good knowledge and experience in Quality Management and Process improvement in contact center operations.
• Previous management experience in managing large sized outsource and multi-language contact center operations an advantage.
• COPC certified and Six-Sigma Black Belt-Achievement an advantage.
• Excellent written and spoken English.


Responsibilities:
• Perform quality assurance duties to facilitate all aspects of contact center operations achieve and exceed all KPI/SLA and procedures.
• Implement continuous improvement mechanism such as COPC, Six-Sigma…etc.
• Plan and foresee potential business and operational risks. Initiate plans and actions to protect company interests.
• Prepare and analyze internal and external quality assurance and process improvement reports for management review and analysis.
Work Location: Nigeria/Ghana
Contact Email: Quality@huawei.com


4) HR & ADMIN MANAGER
Requirements:
• University degree holder.
• More than 5 years HR management experience in large organization
• Demonstrate good experience and knowledge on HR management in contact center environment.
• Previous management experience in managing large-sized outsource and multi-language contact center operations an advantage
• Excellent written and spoken English.

Responsibilities:
• Establish and manage a HR team consisting of Recruitment and Staff Relations.
• Recruit management, administration and operation staff in line with business needs. (Cost, Quality and Time).
• Develop and maintain a skill and performance database and collaborate with relevant senior managers on staff career development and training plans.
• Formulate performance-linked remuneration and benefits in line with requirements for operating cost-effective and competitive outsource contact center business.
• Compile and maintain an effective HR manual as well as HR & performance relate records.
• Ensure implementation of effective and efficient salary/benefits/leave administration as well as the payroll processes and system
• Ensure HR policies and practices are in compliance with legal requirements and internal governance.
• Adapt regional& international operating processes, best practices and customer requirements to identify, plan and implement HR improvement plans to achieve long term benefit for the company.
• Prepare HR reports for management review and decisions.

Contact Email: Recruitment@huawei.com
Work Location: Nigeria/Ghana

5) HR Specialist
Requirements:
• University Degree holder.
• More than 3 years HR management experience in the organization
• Demonstrate good experience and knowledge in HR management in contact center environment.
• Previous experience in managing large-sized outsource and a multi-lingual contact center operation is an added advantage
• Previous experiences in managing large-sized outsource and a multi-lingual contact operation is an added advantage.
• Excellent written and spoken English.

Responsibilities:
• Recruit administration and operations staff in line with business needs. (Cost, Quality and Time).
• Maintain a skill and performance database and collaborate with relevant senior managers on staff career development and training plans.
• Implement performance-linked remuneration and benefits in line with requirements for operating cost-effective and competitive outsource contact center business.
• Maintain an effective HR manual as well as HR & performance related records.
• Implement effective and efficient and efficient salary/benefits/leave administration as well as the payroll process and system.
• Prepare HR reports for management review and decisions

Work Location: Nigerian/ Ghana
Contact Email: hrspecialist@huawei.com

6) MIS Specialist, Contact Centre, West Africa
Requirements:
• University Degree holder.
• More than 3 years management experience in contact center, CRM or service industries.
• Must demonstrate good management knowledge and experience on contact center and CRM operations.
• Previous management experience in managing outsource and multi-language contact center operations an advantage.
• Must have working knowledge on how to manage at the highest level of productivity, profitability and customer service
• Must have good capability in problem- solving; respond quickly and effectively ot complex service and business issues.

Responsibilities:
• Track and report contact center operations to monitor achievement of all targets jointly set with the company client e.g. SLA’s, Customer Satisfaction Measures, Operating Expenses, Cost and Quality.
• Track and report day-to-day contact center operations to ensure in line with clients’ contracted standards and budget but targeting to exceed clients’ service expectations through excellent performance and regular action based communications whilst seeking operational cost savings.
• Track and report performance of sale revenues, customer loyalty and retention initiatives.
• Track and report performance of operating expense against targets after implementation o sustainable reengineering initiatives.
• Measure and monitor closely contact center operations KPIs and seek improvements against world benchmarks.
• Track and report CSI, goals and policies effectiveness.
• Prepare and analyze MIS reports for management review and decisions.

Work Location: Nigeria/Ghana
Contact Email: Specialist@huawei.com


CCOD, Contact Centre
Requirements:
• University  Degree holder
• More than years experience on resource and workforce management in contact center environment.
• Previous management experience in large-sized outsource and multi-lingual contact center operations is an added advantage.
• Must have experience in work force planning involving forecasting and scheduling. Knowledge on operating Workforce Management Tool
• Excellent written and spoken English

Responsibilities:
• Perform quality assurance duties to facilitate at aspects of contract center operations achieve and exceed all KPI/SLA and customer satisfaction targets.
• Perform process improvement duties in contact center operations to continuously improve work processes, policies and procedures.
• Implement continues improvement mechanism such as COPC, Six-Sigma…etc.
• Plan and foresee potential business and operational risks. Initiate plans and actions to protect company interests.
• Prepare and analyze internal and external quality assurance and process improvement reports for management review and analysis.

Work Location: Nigeria/Ghana
Contact Email: Contact@huawei.com


All applications must be sent vial email to the outlined email address and must be received not later than 1 week from the date of advertisement. Applicants should specify on their applications and CV’s the Job title and the Job Position they are applying for and should send their C.V with their names and job title. All applications that do not follow the instructions above will be disqualified. Applicants that do not meet the requirements need not bother to apply. Applicants and follow up on the recruitment adverts and available positions in the career website; visit
http://career.huawei.com/career/en

HUAWEI TECHNOLOGIES CO.NIG.LTD.
Plot 98, Adeola Odeku Street, South Atlantic Towers, Victoria Island, Lagos

NB: *EACH POSITION IS A FIXED CONTRACT TERM APPOINTMENT FOR NOT LESS THAN 1 YEAR OR MORE AT FIRST. IT IS  RENEWABLE SUBJECT TO PERFORMANCE*.

Join our facebook community @ www.facebook.com/jobsolutionz