Airtel Recuitment: POSITION TITLE Manager, IN&VAS

JOB CODE: 7022

POSITION TITLE: Manager, IN&VAS


REPORTING TO : Head IN & VAS

LOCATION: Lagos, Nigeria


JOB PURPOSE:
Participate in evaluation of design from IN and VAS Vendor and primarily responsible for coordination of resolution of operational problems on IN and VAS with Managed service provider with a view to ensure that services to customers are not impaired at all times.


PRINCIPAL ACCOUNTABILITIES EXPECTED END RESULTS
MAJOR ACTIVITIES:
To ensure IN and VAS deployment as stipulated in Annual Operating Plan (Financial& Strategy)
 Prepare CAF, Requisition Request for all IN and VAS projects
 Create Project Tracking Systems and ensure continual improvements in Business Model.
 Monitor and enforce valuate all Service Level agreements, partner with all stakeholders to achieve positive customer experience and optimize costs:
Speed of Resolution of IN/VAS issues (Customer)
 Ensure that operational issues on IN&VAS are resolved within SLA with Vendors
 Escalate operational issues that are not resolved within SLA
 Provide statistics of downtime from time to time
 Participate in weekly operational meeting with Managed Service Vendors.
Logistics and Project Management
 Perform the role of project Manager on IN&VAS related projects
1. Handle all logistics for the smooth implementation of IN&VAS projects to avoid unnecessary delays.
Regulatory and Statutory Compliance
 Ensure all necessary documentation for configuration changes on all IN&VAS are done.
 Ensure that Managed service providers follow Airtel polices for changes on all IN&VAS nodes.
Partner and Supply Chain Management
 Provide support and Ensure effective process of Partner management of Service Provider in resolving issues relating to Core, IN and VAS platforms.
Educational Qualifications & Functional / Technical Skills
 Any university degree In Engineering.
 Professional qualification in Project Management Techniques
Relevant Experience (Type of experience and minimum number of years)
 8 years with a minimum of 3-4 years in GSM environment.
 Experience in IN&VAS operations
 Should be multi-skilled in IT and GSM technologies
Other requirements (Behavioural etc.)
 Strong Numeric skills
 Critical Thinking Skills
 Environmental Knowledge
 Communication skills