Technical Support Analyst II – Lewisville, TX
We are Ally Financial
A company with a new approach and a rich history; one that values openness, accountability and honesty. Our company dates back to 1919 and is built on the strong foundation of GMAC Financial Services. Our associates and customers are at the heart of everything we do.
· We serve more than 15 million customers worldwide and have financed more than 150 million cars/ trucks
· Ally Financial is ranked the No.1 automotive finance company
· Money Magazine rated Ally Bank as the Best Online Bank Package for 2011
· Ally Financial consistently ranked within Fortune 500 Companies
Ally Financial strives to build a World Class culture that engages a diverse and vibrant team of professionals. We seek employees who are motivated for success with processes aligned to promote inner-mobility, career growth and leadership development. Ally Financial remains committed to offering a compelling employment proposition that enables us to expand our dynamic team. Put your career on a path with a company that’s taking the financial services industry in a new direction and apply today! Visit www.ally.com to learn more.
Position Description:
Serves as a second level of contact for end-user support issues for internal or external end-user support customer issues. Will participate in supporting customers on standard technical issues relating to applications and desktop products, and client services products. Escalates complex issues to higher level staff.
Principal Accountabilities:
- Work is assigned and general instructions given for routine work; more detailed instruction is provided for new projects.
- Applies knowledge of company policies and standard practices to resolve problems.
- Analyzes issues and uses judgment to make decisions.
- Escalates non-standard problems or issues.
Qualifications
Minimum Requirements:
- Knowledge of standard support issues and solutions related to applications and hardware.
- Ability to communicate with internal and external customers regarding issues resolution.
- BS and 2 + years or equivalent
Working at Ally is Rewarding!
Ally's compensation program offers market-competitive base pay and above-market bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid-time-off program and emphasis on work-life balance.
Ally Offers Competitive Benefits:
· 401K Matching and Company Contributions
· Paid Time Off (Roll-over up to 150%)
· Variable Pay (bonuses)
· Tuition Reimbursement
· Comprehensive Health Insurance Coverage
· Vendor Partnership Discount Program
· Charitable Gift Contribution Matching
· Adoption Assistance
Ally is an equal opportunity employer in that our policy, in accordance with federal & state laws, prohibits employment discrimination solely on the basis of a person's race, color, creed, sexual orientation, sex, marital status, or disability except where a reasonable, bona fide occupational qualification exists.
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